This policy is prepared in compliance with Malaysia’s Consumer Protection Act 1999 and Personal Data Protection Act 2010 (with 2024 amendments), ensuring full legal alignment.
Deliveries within Klang Valley: 2–4 working days; outside: 4–7 working days.
Customers must inspect goods before purchase. Subsequent issues are addressed solely via the manufacturer’s warranty.
Report manufacturing defects within 24 hours of delivery via hotline/WhatsApp to maintain eligibility.
Return items to our store or authorized outlet for inspection. If product is defective, it will be repaired or replaced under CPA §§41–46 :contentReference[oaicite:1]{index=1}.
A fixed fee of RM 25 applies within Klang Valley; outside, courier fees apply. Any damage accepted by customer is their responsibility.
If products match their description and are free from defects, returns or exchanges due to compatibility or preference are not permitted. “No refund” policies are valid only if clearly displayed at point of sale :contentReference[oaicite:2]{index=2}.
Inspect packages during delivery. Refuse if packaging or item is damaged. Acceptance removes rights to complaint.
Under CPA Section 17, consumers cancelling future services can be charged max 5%, used portion, or goods cost; excess paid must be refunded within 14 days :contentReference[oaicite:3]{index=3}. No service fees apply to goods returned within 7 days of delivery per CPA “cooling-off” provisions.
Refunds are processed within 3–10 working days; online payments (FPX/card) may take longer. Refund fees may apply for non-cash methods.
In compliance with PDPA 2010 & Amendments 2024, collected data is processed lawfully with consent, secured, retained only as needed, and not shared unless necessary. Breaches will be reported to Commissioner and affected individuals as required :contentReference[oaicite:4]{index=4}.
Email info@sjitworld.com with order info within required timeframe. Approved returns will receive a shipping label and instructions. Unauthorized returns won't be accepted.
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