Our Return & Refund Policy is aligned with Malaysia’s Consumer Protection Act 1999 (CPA), Sales and Service Tax (SST) guidelines, and Royal Malaysian Customs requirements.
Within Klang Valley: 2–4 working days. Outside Klang Valley: 4–7 working days.
Check the laptop thoroughly before purchase. Any later issues will only be eligible under the manufacturer's warranty.
Report manufacturing defects within 24 hours of delivery via hotline or WhatsApp. Late reports may affect eligibility.
Return the item to our store or partner outlet for inspection. If deemed defective, we’ll repair or replace it under CPA §§41–46 :contentReference[oaicite:1]{index=1}.
A fee of RM 25 applies for Klang Valley replacements. Outside Klang Valley, only courier charges apply. Faulty delivery damage is customer’s responsibility if accepted.
If the product matches the described specs and is free from defects, compatibility or personal preference issues are not eligible for return or exchange.
Do not accept packages with damaged packaging or broken items at the time of delivery. If accepted, subsequent complaints won’t be entertained.
For eligible defects, returns accepted within 7 days of delivery (as per CPA “hesitation period”) :contentReference[oaicite:2]{index=2}.
Refunds processed within 3–10 working days. Online refunds may take longer. Refunds will go back via original payment method. Refund fees apply for online/Fpx/card payments.
Our “no refund, no return” policy is valid only if clearly displayed at the point of sale before purchase, per CPA :contentReference[oaicite:3]{index=3}. This does not override statutory rights for defective goods.
Imported laptops are subject to 5 % SST; no import duty :contentReference[oaicite:4]{index=4}. Importers must comply with Customs Form 1, COA/SIRIM certifications, and Customs regulations :contentReference[oaicite:5]{index=5}.
Under CPA, consumers can demand repair, replacement, refund, or compensation if goods fail to be of acceptable quality, not as described, or faulty :contentReference[oaicite:6]{index=6}.
Email us at info@sjitworld.com with order number and issue. If approved, we’ll send return label and instructions. Unauthorized returns won’t be accepted.
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